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Description

We’re looking for a Customer Success Manager to build strong relationships with our diverse customer base. Your role will involve recognizing challenges, uncovering prospects, and devising strategies to sustain ongoing success within each account. 

Responsibilities

• Manage and expand a portfolio of SME and SMB accounts by developing and nurturing customer relationships
• Drive account growth by optimizing value and proactively identifying opportunities for product adoption, renewals, upsells, and cross-sells
• Collaborate cross-functionally with advertising, design, marketing, product, and sales teams, acting as the voice for our  customers to ensure their needs are met
• Attain a comprehensive understanding of customers’ needs and requirements, and develop tailored solutions to achieve their objectives
• Deliver ongoing support and facilitate a positive customer experience to promote long-term customer retention
• Develop comprehensive reports on progress, goals, and projections for the various accounts
• Negotiate contracts with the customers, while meeting deadlines for fulfilling the long-term objectives of each one

Requirements

• 5 years of CS experience in the SW / SaaS / cloud domain
• Experience in developing, nurturing and managing customer relationships
• Proven track record of driving revenue growth with customer accounts and meeting CS goals
• In-depth understanding of company customers and their position in the industry
• Ability to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with the ability to follow-through on customer contracts
• Fluent English

Description

We are looking for a strong, experienced and dynamic sales leader to head our SDR (inbound), BDR (outbound) and Inside Sales teams.

As the driving force behind our sales growth, you'll be instrumental in maintaining a steady stream of top-notch opportunities, optimizing performance and nurturing talent within these pivotal sales functions

Responsibilities

• Strategically source sales opportunities in alignment with company targets, while ensuring our sales organization has enough opportunities to be fully productive.
• Efficiently qualify inbound demand and develop regional outbound strategies.
• Plan, forecast, and oversee team growth, aligning with sales and marketing needs.
• Manage comprehensive reporting and dashboards for stakeholder clarity.
• Oversee weekly team activity, including calls, opportunities, demos, MEDDIC progression, and forecasts and business outcomes with reps and sales managers, incorporating win/loss reviews for continuous improvement
• Partner with regional VPs to develop campaigns that align with territory goals.
• Optimize tools and configurations, especially Salesforce and Outreach, for efficiency and productivity.
• Prioritize opportunity quality, focusing on key metrics: sales cycle impact, close rates, pipeline contribution, and deal size.
• Collaborate with cross-functional teams to design incentive structures, programs and compensation plans.

Location - BD Headquarters (IL)

Requirements

• Experience in managing remote, global SDR and BDR teams to hit results.
• 5+ years of second-line management experience in strategic sales /sales development.
• Proven experience delivering sales pipeline in large enterprise accounts through outbound prospecting teams.
• Proven track record in recruiting, hiring, developing and retaining talent for high-performing sales development teams.
• Experience leading and developing scaling outbound teams (>30 members).
• Proficient in business development process, methodology, campaigns, hiring, training and enablement.
• Strong expertise in Salesforce and BDR management software.
• Ability to drive cross functional alignment and coordination across sales and marketing teams
• Skilled in fostering cross-functional alignment between sales and marketing teams.

Description

Bright Insights, Bright Data’s eCom division, provides Fortune 500 brands, retailers, analysts, and investors with actionable, real-time data analysis and product-level insights to increase their market share. 

We are looking for a high-performing and experienced Director of B2B SaaS Sales, with a hunter’s mindset and a strong background in e-commerce (and preferably in CPG as well [Consumer Packaged Goods]). 

This individual will be part of a growing sales organization, selling Bright Insights to brands, retailers and manufacturers in the US.

Responsibilities

• Implement Bright’s B2B sales strategy in alignment with business objectives.
• Build your pipe, from lead generation to closing deals - you must be a hunter!
• Ensure consistent and profitable growth in sales revenues through proactive planning and execution.
• Foster and manage relationships with key B2B partners.
• Use data-driven insights to optimize sales performance and identify growth opportunities.
• Represent the company at industry events and conferences.
• Stay informed about the competitive landscape and market trends.
• You will be reporting to the North America Senior Director of Sales

Requirements

• At least 5 years of B2B SaaS sales experience within the e-commerce vertical. CPG is a big advantage!
• Proven experience in selling to large accounts / enterprises.
• Proven track record of hitting or exceeding annual sales targets.
• Ability to build and maintain strong relationships with business partners.
• Proficient in using CRM software and other sales platforms.
• Excellent communication and teamwork skills.
• Willingness to travel as needed.

Description

To continue fueling our growth, we are looking for an experienced, high-performing Sales Executive, with a hunter’s mindset, to grow our business in the UK. In this role you will be the owner of your territory, responsible for developing and executing strategic plans to achieve sales targets and expand our enterprise customer base.

Responsibilities

• Actively approach target enterprise prospects to get new business.
• Pipeline development through a combination of self-driven approach, and collaboration with inside sales and marketing teams.
• Partner with customers to understand their business needs and objectives.
• Manage complex sales cycles, from prospecting to closing, both F2F and remote processes.
• Position Bright Data at all levels of an organization, including C-level executives.

Requirements

• 6+ years’ experience in a sales leadership position, with a strong understanding of enterprise sales processes.
• At least 4 years of B2B SaaS or Cloud solutions sales experience to enterprise customers.
• Experience in developing and executing complex sales processes.
• Experience working independently, remote from the company’s HQ.
• Experience in developing a territory plan including a marketing plan, and executing it.
• Ability to lead both F2F sales processes, as well as remote sales.
• Proven track record of hitting or exceeding annual sales targets. 
• Ability to clearly demonstrate executive presence and engage in business-level discussions with C-level executives.
• Solid interpersonal, written and verbal communication skills, with the ability to build strong relationships.
• Preferred location: London 

*This is a fully remote, IC role

Description

We’re looking for a JR. Customer Success Manager to build strong relationships with our diverse customer base. Your role will involve recognizing challenges, uncovering prospects, and devising strategies to sustain ongoing success within each account.

Responsibilities

• Manage a portfolio of SMB accounts by developing and nurturing customer relationships
• Create playbooks
• Set and coordinate initiatives 
• Assess risk management
• Forecast (using BI reports and mass interaction with Salesforce)
• Examine existing processes to look for or upsell opportunities - on a broad scale (not per account)  and create opportunities for sales

Requirements

• 2 years of CS experience in the SW / SaaS / cloud domain
• Experience with CSM/sales Ops
• In-depth understanding of company customers and their position in the industry
• Fluent English